Refund policy

Return & Refund Policy — The Purple Privy Project

At The Purple Privy Project, we believe in transparency, dignity, and mutual respect — whether we're building public art installations or mailing you a sticker zine. If something arrives damaged, isn't what you expected, or simply doesn't feel right, we’ll do our best to make it right.

🕒 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible, your item must be:

  • In the same condition you received it (unworn/unused)

  • With tags and original packaging (if applicable)

  • Accompanied by your proof of purchase

To start a return, please contact us at returns@thepurpleprivyproject.org. Returns sent without prior contact cannot be accepted.

🧾 Where to Send Returns

Once approved, we’ll send you a prepaid return label with instructions on how and where to send your item. Shipping costs for returns due to preference changes are the customer’s responsibility unless the item arrived damaged or incorrect.

🚨 Damages or Issues

If your order arrives defective, damaged, or not what you ordered, contact us immediately. We want to make sure every supporter feels seen and taken care of — that includes replacing or refunding items that don’t meet expectations.

🛑 Non-Returnable Items

To maintain safety and hygiene, we unfortunately cannot accept returns on:

  • Custom-made items (personalized, one-of-a-kind, or artist commissions)

  • Used personal care products (like soaps or body items)

  • Digital downloads or zines once accessed

  • Items sold on clearance or marked final sale

  • Gift cards

Not sure if your item qualifies? Just reach out — we’re here to help.

🔁 Exchanges

If you'd like a different size or product, please initiate a return and place a new order separately. That helps us keep fulfillment clean and timely.

🇪🇺 EU 14-Day Cooling-Off Period

If you're in the European Union, you’re entitled to return eligible items within 14 days of receipt — no questions asked. Items must be unused and in their original condition, with packaging and receipt.

*Due to the trouble our current administration is causing, we are not shipping outside of the U.S. at this time.

💳 Refunds

Once your return is received and inspected, we’ll let you know if the refund is approved. If so, it will be processed to your original payment method within 10 business days. Please note: banks and card companies may take a few extra days to post the funds.

If more than 15 business days have passed since approval and you haven’t seen your refund, please contact us.

❤️ Thank You

Everything you purchase helps us build bathrooms — and futures — that make room for trans and intersex people in public space. Thanks for being part of that.

Questions? Email: hello@thepurpleprivyproject.org